FORM FOR CANCELLATION OF ORDERS UNDER THE CONSUMER CONTRACTS REGULATIONS

Under the Consumer Contracts Regulations private consumers have the rights to cancel an order. The right starts the moment the order was placed and doesn't end until 14 calendar days from the day the goods have been received.

If you have traded with EET as a private consumer and wish to cancel your order according to the Consumer Contracts Regulations, please fill out the necessary fields below and press “submit” when done.

Замовлення Заявка на повернення


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 *   Поля обов'язкові для заповнення

Practical information regarding return of the goods

In order to ensure the smoothest possible operation we kindly ask you to use the online form "Request RMA". Link to the form is located at the top of our website or here.

The form gives you a return order number (RMA number) which you indicate on the package - it eases our administration significantly and ensures that you get your money back as soon as possible.

Kindly observe that you have to return the products to us NO LATER than 14 calendar days after you have cancelled the order. Failing to do so means that your cancellation will not be accepted.

The responsibility for the goods is your responsibility and you must pay for shipping yourselves when you return the product. Kindly note that we do not accept packages sent to us by COD or to be collected at a post office.

All products returned to us must be securely wrapped. If the goods are damaged during shipment or lost, it is your responsibility.

  • If you are returning CPU, RAM, hard drives, etc. these must be returned in a box or the like. Damage caused by inadequate packaging can result in a significant deterioration of the goods market value and may lead to a reduced reimbursement or even no reimbursement at all.
  • Products supplied by us wrapped anti-static material must be returned wrapped in similar anti-static material. Failing to do this may damage the goods and can result in a significant deterioration of the goods market value and may lead to a reduced reimbursement or even no reimbursement at all.

As the original packaging in many cases is essential to the sales value, we require that the goods are always returned with its original packaging intact. Lacking ORIGINAL PACKAGING often leads to a deterioration of the selling price, meaning that based on an assessment made by us your reimbursement will be reduced with a correspondingly smaller amount equivalent to depreciation.

You can return the product by mail or freight company to this address:

EET Europarts Ukraine

When the goods have been received, tested and approved by us, the amount initially paid reduced by any impairment losses will be reimbursed into your account within 6-10 days.


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